Ad leads arrive without follow-up
Click-to-WhatsApp taps land in a busy inbox, and the customer waits while your team catches up.
For retail and commerce
Answer product questions, Capture orders, Hand off fulfillment
Sawabot helps shops and commerce teams handle WhatsApp conversations before they become missed ad leads, repeated product questions, or orders buried in chat.
The problem
Retail conversations move fast, Your inbox does not
Product questions repeat all day
Sizes, compatibility, price, return policy, availability - the same answers, again and again.
Orders get buried in chat
Name, item, quantity, delivery area, and confirmation follow-up end up scattered across threads.
Start simple, grow deeper
Three steps most retail teams adopt in order
Start with product documents. Add ad lead pickup. Then connect catalog and fulfillment workflows when the team is ready.
Product FAQ
Start with answers from your catalogue and spec sheets
Upload product lists, brochures, return policies, and spec sheets. Sawabot answers common product questions with source citations.
- No commerce-platform integration required
- Works from documents you already have
- Escalates anything off-script
Ad lead pickup
Turn Click-to-WhatsApp traffic into real conversations
The agent can use ad context, answer the first questions, qualify the customer, and send your team a structured lead instead of a loose chat thread.
- Product, campaign, and source context from Meta ads
- Lead drop into HubSpot, Zoho, Google Sheets, or inbox
- Sales team follows up with the full conversation context
Catalog and order intake
Capture orders your team can confirm and fulfill
With the right connector, Sawabot can check product availability, collect order details, and send your team a clean fulfillment request.
- Read-only stock or catalogue lookup when connected
- Item, quantity, customer name, location, and delivery notes captured
- Your team confirms payment, delivery, and dispatch
Humans in control
The agent handles routine intake, Your team handles judgement
Sawabot does not replace the team. It answers what is predictable, captures what is missing, and escalates when a case needs a person.
Take over
Reply directly in any thread.
Pause
Stop the agent on a sensitive case.
Review
See what was answered, booked, and escalated.
Why WhatsApp
The sale often starts before the customer visits a store or website
Customers ask for price, stock, size, delivery, and trust signals inside chat. If the answer is slow, the next seller is one message away.
Trust
Official WhatsApp infrastructure, Human control, Clear records
Sawabot is a Meta Tech Partner with direct integration to Meta. We do not train models on your customer conversations.
Fravega used WhatsApp for conversational commerce
The retailer reported 1.9x more revenue per recipient than email, 1.7x higher open rate, and 5x higher click-through rate. Keep the proof here focused on the messaging pattern, not automated checkout.
View case study Official WhatsApp Business API 
Meta Tech Partner