Queues at the agency stay long all day
Click-to-WhatsApp taps land in a busy inbox, and the customer waits while your team catches up.
For telecom
Answer plan questions, Activate new lines, Support customers 24/7
Sawabot helps telecom operators handle WhatsApp conversations before they become queues at the agency, missed sales, or trips to the office to report what your system already knows.
The problem
The queue and the trip — the two friction points telecom hasn't solved
An outage means a trip to the office
When the line goes down, customers walk to the agency to report what the network already knows is broken.
The same questions repeat all day
Bundles, balance, top-ups, plan changes — agents answer the same scripts again and again, in person and by phone.
Start simple, grow deeper
Three steps most telecom operators adopt in order
Start with the product sheet. Add SIM activation intake. Then connect billing and CRM for account support when the team is ready.
Plan FAQ
Start with answers from your product sheet
Upload plan brochures, rate sheets, bundle descriptions, and network FAQs. Sawabot answers common subscriber questions with source citations.
- No billing or BSS integration required
- Works from documents you already have
- Escalates anything off-script
SIM activation & KYC intake
Capture activation requests with the documents already attached
The agent collects the SIM number, ID photo, holder name, and plan choice, then hands a complete file to the verification team — no chasing missing fields back.
- SIM number, ID photo, holder name, plan choice
- Requests drop into HubSpot, Zoho, Google Sheets, or inbox
- Verification team confirms and activates
Outage reporting & account support
Report a breakdown and check balance — without leaving the house
With the right connector, Sawabot can read live network status, confirm an outage, log a breakdown ticket, and answer balance and usage questions — so subscribers don't have to walk to the agency for what WhatsApp can handle.
- Live network-status checks and structured breakdown-ticket capture for the technical team
- Balance and usage questions answered from connected systems
- Human takeover when the issue needs judgment
Humans in control
The agent handles routine intake, Your service team handles judgment
Sawabot does not replace your teams. It answers what is predictable, captures what is missing, and escalates when a case needs a person.
Take over
Reply directly in any thread.
Pause
Stop the agent on a sensitive case.
Review
See what was answered, logged, and escalated.
Why WhatsApp
When the line is down, your customers shouldn't have to walk to the agency
Mobile-first subscribers already message you on WhatsApp. When the network is broken, when there's a question about the bill, when they want to change their plan — they shouldn't have to queue at the office or call a number that doesn't answer. The conversation already lives on WhatsApp; the agency trip and the call queue don't have to.
Trust
Official WhatsApp infrastructure, Human control, Clear records
Sawabot is a Meta Tech Partner with direct integration to Meta. We do not train models on your subscriber conversations.
TelOne deployed WhatsApp AI for billing, technical support, and outage assistance
TelOne shifted 25% of its customer support representatives from self-help queries to more complex issues after rolling out a WhatsApp chatbot for common telecom requests.
View case study Official WhatsApp Business API 
Meta Tech Partner