AI Search
Answers grounded in your business knowledge
Every reply your AI gives a customer comes from a source you uploaded - your brochure, your policy, your service sheet, your website. The agent retrieves the right passage, answers from it, and shows the citation. No guessing, no generic internet knowledge, no hallucinations to clean up.
Official WhatsApp Business API 
Meta Tech Partner Sources
Your trusted knowledge, always up to date
Upload product catalogues, brochures, return policies, loan terms, service sheets, HR policies, SOPs, and handbooks. Or connect a website, a Google Drive folder, or your SharePoint - Sawabot indexes them all.
Edit a document and the answers update automatically. No reindexing button, no manual refresh, no stale information reaching your customers.
Retrieval
The best passage, every time
When a customer asks a question, Sawabot reads through your documents, scores every passage by how well it answers, and picks the most relevant one. Not a keyword match - a meaning match.
If the question is vague, the agent asks a clarifying question rather than guessing. If the answer spans multiple documents, the agent synthesizes them - and tells the customer which sources it used.
Answer
Grounded answers in WhatsApp
The customer sees a reply that looks like any other WhatsApp message - but with a source chip showing exactly which document it came from. They can tap to see the section, verify the answer, or escalate to your team.
When a question touches more than one source, the agent says so and shows them all. Your customer sees not just the answer, but where it came from.
Why grounding matters
Four things only a grounded answer gives you
An ungrounded AI guesses. A grounded one knows where every word comes from - and so do you, and so does the customer.
Grounded answers
Based on your business knowledge - your documents, your sources - not the public internet.
Source citations
Every answer shows where it came from. Your team can verify it; your customer can verify it.
Policy-aware
Products, prices, procedures, and policies stay aligned with what you actually published.
Trusted responses
No hallucinations to clean up. No wrong information reaching the customer.