Privacy Policy

Personal Information

We collect information you provide to us, including when you:

• Sign up and create a workspace
• Connect a WhatsApp Business number
• Message with a Sawabot agent in WhatsApp
• Book appointments or place orders via the agent
• Contact our team for support

This may include:

• Name and contact details (email, phone)
• WhatsApp phone numbers and profile names
• Conversation content necessary to fulfill the request (e.g., booking details, FAQs, lead info)
• Workspace and business information you configure (hours, services, pricing)
• Connected integration data you authorize (e.g., calendar/CRM identifiers)

Automatically Collected Information

When you use our services, we automatically collect certain information, including:

• WhatsApp message metadata (sender, timestamps, delivery status)
• Usage events (actions taken by the agent and by users)
• Device and browser information for the dashboard

• Process and manage bookings, sales, and support conversations
• Send confirmations, reminders, and follow-ups via WhatsApp
• Operate, maintain, and improve Sawabot and our AI agents
• Provide customer support and troubleshoot issues
• Comply with legal obligations and enforce our terms
• Protect against fraudulent or illegal activity

With Business Partners

We share only the details required to fulfill the request (e.g., appointment details, lead info, order info) with the business you are interacting with.

Service Providers

We use trusted subprocessors to run Sawabot, including:

• WhatsApp/Meta for messaging transport
• Google for calendar integration
• Cloud hosting and database providers
• Analytics and error monitoring
• AI infrastructure used to process messages

Legal Requirements

We may disclose information if required by law or in response to valid legal requests.

Sawabot's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Google Calendar

We access Google Calendar data solely to:

• Check availability for appointment booking
• Create, update, or cancel calendar events on your behalf
• Sync appointment information between Sawabot and your calendar

Google Drive

We access Google Drive data solely to:

• Read documents you explicitly select to add to your knowledge base
• Extract content from selected files to enable your AI agent to answer customer questions

We only access files you explicitly authorize. We do not scan, index, or access any files beyond those you select.

Google Sheets

We access Google Sheets data solely to:

• Sync contact and lead information between Sawabot and your designated spreadsheet
• Read existing contact data from sheets you connect
• Write new leads and contact updates captured by your AI agent

We only access spreadsheets you explicitly connect. We do not access any other spreadsheets in your account.

Limited Use Disclosure

Sawabot only uses Google user data to provide and improve the integration features described above. We do not use Google user data for:

• Advertising, retargeting, personalized, or interest-based advertising
• Selling or transferring data to third parties, data brokers, or resellers
• Determining credit-worthiness or for lending purposes
• Any purpose unrelated to providing or improving the integration functionality

Data is only transferred when necessary to provide the service, for security investigations, to comply with legal requirements, or with user consent. Google data is accessed in real-time and is not permanently stored beyond what is necessary for the integration to function.

• Access to your personal information
• Correction of inaccurate data
• Deletion of your data
• Data portability
• Objection to certain processing

To exercise these rights, please use the support options available within your Sawabot workspace. We may need to verify your identity before fulfilling the request.