Terms of Service

By accessing or using Sawabot's AI-powered WhatsApp services ("Service"), you agree to be bound by these Terms of Service ("Terms"). Sawabot is a product of Fink Solutions Inc., a company incorporated in Québec, Canada. If you do not agree to these Terms, please do not use the Service.

We reserve the right to modify these Terms at any time. Your continued use of the Service after any changes constitutes acceptance of the new Terms.

Sawabot provides AI agents that operate inside your WhatsApp Business App. Depending on configuration, agents can:

• Schedule, reschedule, and cancel appointments
• Answer FAQs using your knowledge base or website
• Capture and qualify leads, and route hot leads to staff
• Assist with orders and customer support

To use the Service, you must have a valid WhatsApp account.

By using the Service, you represent that:

• You are at least 13 years old
• The information you provide is accurate and complete
• You have the right to use the phone number associated with your WhatsApp account

You are responsible for maintaining the confidentiality of your WhatsApp account and for all activities that occur under your account.

You may use our Service only for lawful purposes and in accordance with these Terms.

You agree to:

• Provide accurate information when interacting with agents
• Honor appointments you book through our Service
• Communicate respectfully with our AI assistant and service providers

You agree not to:

• Use the Service for any illegal or unauthorized purpose
• Attempt to probe, scan, or test the vulnerability of our systems
• Interfere with or disrupt the Service or servers
• Impersonate any person or entity
• Use the Service to send spam or unsolicited messages
• Create false appointments or bookings
• Use automated systems or bots to interact with our Service

When you engage with an agent, you are entering into a direct arrangement with the business. Sawabot acts solely as a facilitator for these bookings, orders, or lead handoffs.

When you engage with an agent, you are entering into a direct arrangement with the business. Sawabot acts solely as a facilitator for these bookings, orders, or lead handoffs.

Policies are determined by each business. You must comply with their specific terms when changing or canceling appointments or orders.

Repeated no-shows or abusive behavior may result in suspension or termination of your access to the Service.

The Service and its original content, features, and functionality are owned by Sawabot and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You may not copy, modify, distribute, sell, or lease any part of our Service or included software without written permission from us.

Your use of the Service is also governed by our Privacy Policy. Please review the Privacy Policy to understand how we handle your information.

The Service is provided "as is" and "as available" without any warranties of any kind.

The Service is provided "as is" and "as available" without any warranties of any kind. We do not guarantee that the Service will be uninterrupted, secure, or error-free.

We are not responsible for the quality, accuracy, timeliness, or availability of services provided by third-party businesses booked through our platform.

Our AI assistant is designed to help with appointment bookings but may occasionally provide inaccurate information. Users should verify important details directly with service providers.

To the maximum extent permitted by law, Sawabot shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your use or inability to use the Service
• Any unauthorized access to or use of our servers
• Any interruption or cessation of transmission to or from the Service
• Any bugs, viruses, or similar issues transmitted through the Service
• Any errors or omissions in any content

You agree to indemnify, defend, and hold harmless Sawabot and its officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees arising out of or relating to your violation of these Terms or your use of the Service.

We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. All provisions of the Terms which by their nature should survive termination shall survive termination.

These Terms shall be governed by and construed in accordance with the laws of the Province of Québec and the federal laws of Canada applicable therein, without regard to conflict of law principles. You agree to the exclusive jurisdiction and venue of the courts located in Québec, Canada.

We reserve the right to modify or replace these Terms at any time. If we make material changes, we will notify users through the Service or via WhatsApp. Your continued use of the Service after any changes indicates your acceptance of the new Terms.