Customer experience on WhatsApp
Sawabot helps enterprises turn WhatsApp into an AI-powered service channel where customers ask questions and complete requests — from loan applications to insurance claims, bookings, support, and more — with human handoff when needed.
Official WhatsApp Business API 
Meta Tech Partner Why now
In WhatsApp-first markets, the inbox is not just support. It is sales, bookings, applications, follow-up, and customer memory. Sawabot turns that inbox into a working channel without asking customers to download an app or fill another form.
73%
prefer to message a business instead of calling or emailing.
68%
find fast, relevant AI chatbot responses helpful.
72%
are more likely to buy from a business that offers messaging.
Source: Meta, State of Business Messaging 2026 — survey of 11,056 adults across 22 markets.
What happens on a WhatsApp message
Every WhatsApp message either gets an answer, becomes a task that gets completed, or reaches the right person on your team.
Product questions, policy details, opening hours, eligibility, pricing. Sawabot answers from documents you've uploaded and shows the source.
Bookings made, leads captured, tickets opened, applications filed, claims registered. Sawabot completes the work in the systems your team already runs.
When a question needs judgement or sits outside the script, the right person on your team takes over with the conversation, the captured details, and the internal notes attached.
By industry
Finance Loan FAQs, application capture, borrower support — on WhatsApp. Your officer handles the cases. 
Insurance Claim intake, quotes, coverage questions — the broker handles the cases, not the transcripts. 
Healthcare Patients book on WhatsApp. The clinic confirms. Reminders go out the day before. 
Retail Customers ask about stock, get the price, pay, book delivery. Odoo stays the source of truth. 
Education Take the inquiry, pre-qualify the applicant, send the prospectus. Plus parent broadcasts that actually get read. 
Telecom Answer plan questions, capture SIM activations with ID and KYC details, support billing and network questions — without long queues. For your team's internal questions — leave requests, HR, ops, policy — see Sawabot for Work →
How you start
Sawabot gives your team three layers to work with. The Knowledge Agent is built in. Add Agents when you have operational work to automate. Connect internal systems only if your team runs custom software without a built-in Connector.
Connect WhatsApp, upload your documents, and Sawabot answers customer questions with sources while your team manages the inbox and analytics.
Use built-in Connectors for tools like Odoo, Zoho, HubSpot, Calendly, Google Calendar, Google Sheets, or Zoho Desk. Configure routing guidelines for each Agent and Sawabot routes the conversation to the right one.
If you run internal databases, core banking, inventory, HR, rate engines, or a custom CRM that doesn't have a built-in Connector, your team can connect it so Agents can use it.
Analytics
See what customers ask, what the agent resolved, what escalated, what humans took over, and where your documents need improvement. Every conversation becomes feedback for the next version of the agent.
See AnalyticsConnectors
Connectors do more than sync data: they add tools and workflow templates the agent can use. Sawabot can read from your documents, drop leads in your CRM, book slots through scheduling tools, file support tickets, and look up catalogue data.
For proprietary CRMs, internal databases, inventory tools, HR systems, or rate engines, your team can expose the system through your own MCP server.
See ConnectorsControl layer
Customers see one simple conversation. Your team gets the inbox, setup, analytics, and governance controls needed to run WhatsApp as a service channel.
Assign conversations, take over, pause automation, leave internal notes, and hand the thread back when the human part is done.
Your team defines when each Agent or Process should take over, with guidelines for intents, exceptions, and escalation paths.
Track common topics, escalations, unanswered questions, takeovers, and gaps in your documents.
Keep roles, logs, conversation history, and handoff decisions visible for review. Sawabot runs on the official WhatsApp Business API as a Meta Tech Partner.
