Before the visit.
Hours, insurance, prices, prep instructions, bookings. Routine admin pulls the front desk away from the patient in front of them.
For healthcare
Patients have questions at every stage of care.
Booking the visit. Confirming what to bring. Asking what a lab result means. Following up on a prescription. Checking in between visits. The clinic that answers fast on WhatsApp keeps the patient. Sawabot handles the routine across the journey so your team can focus on care.
The problem
The work doesn't stop when the patient leaves the clinic.
After the visit.
Refill requests, lab-result questions, follow-up reminders. Slow replies make patients shop for care somewhere else.
Between visits.
Chronic patients fall off treatment without regular touches. The relationship quietly ends.
Start simple, grow deeper
Three steps most clinics adopt in order.
Start with clinic information. Add appointment booking. Then connect approved operational data when the team is ready for refills, records, and follow-up.
1 - Clinic FAQ
Start with answers from approved clinic information.
Upload service sheets, hours, preparation instructions, prices, and location details. Sawabot answers routine admin questions with source citations.
- No medical-system integration required
- Works from documents your clinic already uses
- Escalates medical, urgent, or off-script questions
2 - Appointment booking
Book, reschedule, and remind without phone tag.
The agent asks for the visit reason, patient contact details, and preferred time, then helps confirm the appointment and send reminders through the same WhatsApp thread.
- Visit reason, preferred date, patient name, contact, location
- Booking request, calendar slot, confirmation, and reminder workflow
- Clinical judgement stays with the clinic team
3 - EMR-connected patient support
Help patients with operational questions after booking.
With the right EMR or clinic management connector, Sawabot can answer approved patient-service questions and capture requests for staff review.
- Upcoming appointments, visit history, lab-result availability, follow-up steps
- Refill, records, or follow-up requests captured for staff review
- No diagnosis, treatment advice, result interpretation, prescription, or emergency decision by the agent
Humans in control
The agent handles routine admin. Your team handles care.
Sawabot does not replace clinicians or receptionists. It answers approved admin questions, captures what is missing, and escalates when a conversation needs a person.
Take over
Reply directly in any thread.
Pause
Stop the agent on a sensitive case.
Review
See what was answered, booked, and escalated.
Why WhatsApp
A worried patient is impatient, not patient
Patients ask when they are ready to act. Switching to a portal, call queue, email, or app is where bookings get dropped and worried patients give up.
Trust
Official WhatsApp infrastructure. Human control. Clear records.
Sawabot is a Meta Tech Partner with direct integration to Meta. We do not train models on your patient conversations.
Siloam Hospitals used WhatsApp for patient communications.
Siloam reported an 8% increase in appointment bookings, 36% increase in patient self-check-ins after automated reminders, and 80% of customer service inquiries answered within 24 hours.
View Siloam case study
Meta Tech Partner WhatsApp Business API